Parcels and documents

Sending parcels and documents to Ukraine from Poland is easy with Nova Post

Send your family and friends personal items, documents, gifts or goods that they can receive in Ukraine at a Nova Post branch, parcel locker or at an address

Advantages

Delivery time

• 
  From 3 days

Delivery cost

• 
  Detailed delivery costs can be found here.

The postal item delivery cost is paid by the sender in Poland.
The cost of possible additional customs duties is paid by the recipient in Ukraine.

What can be sent

• Postal item types: parcels and documents
• Maximum weight and dimensions: up to 30 kg of actual or volume weight. The sum of the sides should not exceed 150 cm and the length of the largest side should not exceed 120 cm (including packaging).
• Declared value: up to €10,000. The declared value must be equal to the real (market) value of the shipment for successful customs clearance. In order to receive a shipment with a declared value greater than 150 Euros, the receiver will pay the 20% VAT and the customs duty on the difference between the declared value and the 150 Euro duty free limit.
• Maximum number of seats per express consignment note: up to 5 seats. One item: no more than 30 kg of actual or volume weight.

What you can't send

• Foodstuffs requiring special temperature conditions, without original packaging and weighing more than 10 kg.
• Cigarettes and alcohol.
• Medicines, medicinal products.
• Money, coins, banknotes.
• Jewelry, precious metals and stones.

Goods included in the list of prohibited goods are not accepted as postal items. If prohibited goods are detected during customs inspection, the shipment will be returned to the sender at their expense.

For the full list of prohibited goods, please see here.

• 
  Please note that sending several identical goods is considered a commercial consignment and is prohibited as a postal item.

  An example of a commercial shipment: 3 phones, 4 pairs of identical shoes, 5 pairs of watches.

Instructions

Sending from a branch:

1. Give the operator an open parcel so that they can inspect its contents;
2. Provide the sender's information: first and last name in Latin characters, phone number;
3. Enter the recipient's information: first and last name in Latin characters, phone number;
4. Specify the type of delivery: branch, parcel locker, address (zip code, city, street, house number, apartment number);
5. Pay for the postal item.

Shipping from your address:

1. Fill out the on-line form for shipping from your address. When filling the invoice (description of each position) kindly provide as detailed description as possible for the shipment (name, colour, dimensions, condition [new or used], for equipment provide the model and manufacturer, year of manufacture, for books – the name, author and publisher).
2. Pay on-line for the delivery*
3. When the Nova Post operator calls you to confirm the shipment, please provide a convenient date when the courier should pick up the shipment**
4. Pack the shipment into one box in accordance with the Packaging Regulations. f your shipment consists of several boxes, please fill out a separate on-line request and pay for them.
5. Wait for the courier at the agreed up time and provide the courier with the packed shipment***.

*    Using Ukrainian bank payment cards to pay for services is not available.

**   The courier can pick up the shipment not sooner than the next working day, which cannot be a weekend or other non-working day.

***   Please note that the courier will not inspect the shipment for items forbidden for shipment. An examination of the shipment’s content is conducted by Nova Post employees during the shipment’s processing prior to its transfer to customs. In the event that items forbidden for shipment are revealed, they will be removed and further actions regarding the shipment will be agreed through the Nova Post call centre operator. In the event of a complete or partial return of the shipment to the Sender, the Sender is responsible the cost of the return shipment along with other expenses connected with the handling of the forbidden items. A full list of items not permitted for shipment can be found here.

Customs clearance

For example:
Value of the goods = €200
Import duty = (€200 € - €150) x 10% = €5
VAT = (€200 - €150 + €5 (duty)) x 20% = €11
Customs payments will total: duty €5 + VAT €11 = €16.

• 
  Please note that sending several identical goods is considered a commercial consignment and is prohibited as a postal item.

  An example of a commercial shipment: 3 phones, 4 pairs of identical shoes, 5 pairs of watches.

Channels for receipt/sending

Additional Services

Questions/answers